Our Best Interpretation and translation

HAYEE GROUP Services Translation and Interpretation Services is committed to providing quality interpretation and translation services to people with intellectual disabilities and their families who are from a different ethnic and cultural background and whose primary language is other than English. This will be accomplished through creation of our comprehensive interpretation and translation services. As a result of our services, we believe we can support access to a myriad of services that state, private and local agencies could provide.

Access to human services for all people is a goal we share with you. The ability to deliver quality services is closely connected to the ability to communicate. As the population of refugees and immigrants grows in Western Massachusetts, social service agencies must take steps to enhance communication with individuals with intellectual disabilities and their families whose primary language is not English.

Let our experienced HAYEE GROUP Services help your family

When are interpreters needed?

An interpreter is needed when:

• - It is clear that the person does not speak English
• - The client’s English (or that of their carer/family) is limited and unlikely to be sufficient for a complex conversation
• - The client (or their carer/family) requests one
• - Face-to-face interpreting is recommended:
  • For meetings where the conversation is complex and/or when the client needs to make a decision, for instance in planning and implementation meetings.
  • When a number of people are involved in the conversation or meeting
  • When a person has a disability that limits their communication, for example someone who has an intellectual disability or a speech impediment.

WHAT WE OFFER

WRITTEN TRANSLATIONS

Posters, flyers, letters and brochures are often the first contact that agencies have with the communities they serve. We can translate these publicity materials, as well as official communications, treatment plans, office signs, and any other relevant documents. A translator is true to the original message and phrased in a way that is accessible to the community being served.

ORAL INTERPRETATION

There are two kinds of interpretation:

Consecutive interpreting is most commonly used at small meetings or private medical and legal appointments. Speakers use short phrases or a few sentences that are then interpreted to the other party.

Simultaneous interpreting is most often used at large meetings or conferences, where the interpreter talks at the same time as the speaker. It works best when interpreting equipment – headsets and transmitters – is used.

MCS Translation and Interpretation Services offers a full array of consecutive and simultaneous interpreting services. We focus on culturally as well as linguistic interpretation. Culturally beliefs and practices can strongly influence the success of service delivery. Our translators and interpreters can help to build bridges between the world views of people from other cultures and U.S.-based concepts and treatment plans.

All of our translators and interpreters are supervised by MCS staff and have ongoing opportunities fro training and mentoring.